Refund policy
The short version: every order is covered by our misprint-and-damage guarantee. Because each drop is made in a small run, we don't do casual size swaps or change-of-mind returns, but we always honor the rights the law gives you, and we make real problems right.
Cancellations (before production)
Changed your mind right after ordering? Email us within 12 hours of placing your order and, as long as it hasn't entered production, we'll cancel it and refund you in full. Once a shirt has gone to print we can no longer cancel it, because it's already being made for you.
Damaged, misprinted, or wrong item
If your order arrives damaged, misprinted, defective, or different from what you ordered, email hello@stillgenerating.com within 30 days of delivery with your order number and a clear photo. We'll send a free replacement or a full refund, your choice. You keep the original, and you never pay return shipping on our mistakes.
Change of mind / wrong size
Because shirts are made on demand in small runs, we generally can't accept change-of-mind or wrong-size returns, so please check the size guide before ordering. This does not limit your statutory rights: if you're a consumer in a place with a legal cancellation or withdrawal period (for example the 14-day right of withdrawal in the EU and UK), that right still applies. Contact us and we'll walk you through the return. For statutory change-of-mind returns the item must come back unworn, unwashed, and in original condition, and return shipping is the customer's responsibility unless the law says otherwise.
Lost shipments
If tracking shows your parcel hasn't moved for 10+ business days, or it doesn't arrive within the estimated window plus a reasonable buffer, contact us. We'll open an investigation with the carrier and, once confirmed lost, send a free replacement or a full refund.
Marked delivered but not received
If tracking says "delivered" but you don't have it, please tell us within 7 days. Check around your address and with neighbors or your building first, then contact us and we'll open a carrier investigation and help resolve it.
Wrong or incomplete address
Please double-check your address at checkout. If you spot a mistake, email us within 12 hours and we'll fix it before production. If a parcel is returned or lost because the address supplied was incorrect or incomplete, we can reship it once the correct address is confirmed; a reshipment may require covering the shipping cost, since the original was already produced and sent.
Unclaimed / returned-to-sender packages
If a parcel is returned to us because it went unclaimed or was refused, we'll contact you to arrange a reshipment (shipping cost may apply) or issue a refund for the item price, minus any non-recoverable shipping already incurred.
Refunds — how and when
Approved refunds go back to your original payment method. We issue them within 2 business days of approval; after that, how quickly it appears depends on your bank or card provider, usually 5–10 business days. We'll email you when a refund is on its way.
Replacements
Replacements ship free and follow the same production and delivery timelines as a new order.
Is shipping refundable?
Shipping is free on every order, so there's nothing extra to refund on a standard refund. On statutory change-of-mind returns, the return postage is the customer's responsibility unless local law provides otherwise.
Your legal rights
Nothing in this policy takes away or limits any statutory consumer rights you have under the laws that apply to you. Where those rights are stronger than this policy, they win.
How to reach us
Email hello@stillgenerating.com with your order number. We reply within one business day, Monday to Friday