Shipping policy
We ship worldwide, and shipping is free on every order.
Production time
Each shirt is printed for its drop, so orders need a short production window of about 2–5 business days before they ship.
Estimated delivery (after production)
Total time = production + transit. Typical end-to-end estimates:
| Region | Estimated total delivery |
|---|---|
| United States | about 1–2 weeks |
| Canada | about 1–3 weeks |
| United Kingdom & Europe | about 1–3 weeks |
| Australia & New Zealand | about 2–4 weeks |
| Rest of world | about 2–4 weeks |
These are estimates, not guarantees. Carrier delays, customs, holidays, and weather can add time.
Tracking
Every order ships with tracking. You'll get a tracking link by email as soon as your order leaves production. If you don't see it, check your spam folder or email us.
Split shipments
If you order more than one item, they may be produced and shipped separately and arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking.
Changing your address
Need to fix your shipping address? Email us within 12 hours of ordering and, if it hasn't entered production, we'll update it. Once an order ships we can't change its destination.
Customs, duties & import taxes
International orders may be subject to import VAT, duties, or handling fees charged by your destination country. These are set by your local authorities, are not included in our prices, and are the customer's responsibility. We can't predict or refund them.
Delayed or lost parcels
If tracking hasn't updated for 10+ business days, or your order passes its estimated window plus a reasonable buffer, contact us. We'll investigate with the carrier and, if it's confirmed lost, send a free replacement or a full refund. See our Returns, Replacements & Cancellations policy for details.
Where we ship
We ship to most countries. A small number of destinations may be unavailable due to carrier or fulfillment restrictions. If we're unable to ship to your location, or an order can't be fulfilled, we'll cancel it and refund you in full.
Questions? Email hello@stillgenerating.com and a real human will help.